Unhappy with your item? We promise to refund any item you are not completely happy with, within 14 days of receipt. Refunds will be credited to your account via your original payment method, once we receive your item in its original packaging, unused and in a saleable condition.
Email us at firstname.lastname@example.org and complete the returns form with your order, before posting it to the address provided.
Please note, it is the buyer's responsibility to pay for returns postage, and shipping costs are non-refundable. As we can only guarantee a refund once we receive your item, we recommend using a tracked postal service. We also recommend taking care to wrap fragile items carefully, as we can't process returns for items that are damaged on their return to us.
Unfortunately we are unable to offer refunds or returns on sale items or for any purchases older than 14 days.
This returns policy does not affect your statutory rights.